Support Policy for Brand Korea Bangladesh
Last Updated: 02Nov2023
1. Customer Support
At Brand Korea Bangladesh, we are committed to providing excellent customer support to ensure your satisfaction with our products and services.
2. Contact Information
For any support inquiries, you can reach our customer support team at:
- Email: [[email protected]]
- Phone: 01630150598
- Live Chat: Our Official Facebook Page Live chat option is Open 24/7
3. Support Hours
Our customer support is available during the following hours:
- Saturday to Friday: [24/7]
4. Support Channels
We offer support through various channels, including email, phone, and live chat. Please choose the method that is most convenient for you.
5. Response Time
We strive to respond to all support inquiries within Three business days. During peak times, response times may be slightly longer, but we appreciate your patience.
6. Types of Support
Our support covers a range of issues, including:
- Product inquiries and information
- Order status and tracking
- Technical issues with the website
- Returns and exchanges
- General customer assistance
7. Product Assistance
If you need help with a specific product, please provide relevant details such as order number, product name, and a clear description of the issue.
8. Escalation Procedure
If you are not satisfied with the initial support response, you can escalate the matter to [Provide details on the escalation process].
9. Frequently Asked Questions (FAQs)
We maintain a comprehensive FAQ section on our website to address common queries. Before contacting support, please check our FAQs for quick answers.
We value your feedback to improve our products and services. If you have suggestions or concerns, please let us know at [[email protected]].
11. Privacy and Security
12. Changes to Support Policy
We reserve the right to update or modify this support policy at any time. Changes will be effective upon posting on the website.
13. Contact Us
If you have any questions about our support policy, please contact us at [[email protected]].