Support Policy Page

Support Policy for Brand Korea Bangladesh

Last Updated: 02Nov2023

1. Customer Support

At Brand Korea Bangladesh, we are committed to providing excellent customer support to ensure your satisfaction with our products and services.

2. Contact Information

For any support inquiries, you can reach our customer support team at:

• Email: [support@brandkoreabd.com]
• Phone: 01630150598
• Live Chat: Our Official Facebook Page Live chat option is Open 24/7

3. Support Hours

Our customer support is available during the following hours:

• Saturday to Friday: [24/7]

4. Support Channels

We offer support through various channels, including email, phone, and live chat. Please choose the method that is most convenient for you.

5. Response Time

We strive to respond to all support inquiries within Three business days. During peak times, response times may be slightly longer, but we appreciate your patience.

6. Types of Support

Our support covers a range of issues, including:

• Product inquiries and information
• Order status and tracking
• Technical issues with the website
• Returns and exchanges
• General customer assistance

7. Product Assistance

If you need help with a specific product, please provide relevant details such as order number, product name, and a clear description of the issue.

8. Escalation Procedure

If you are not satisfied with the initial support response, you can escalate the matter to [Provide details on the escalation process].

9. Frequently Asked Questions (FAQs)

We maintain a comprehensive FAQ section on our website to address common queries. Before contacting support, please check our FAQs for quick answers.

10. Feedback

We value your feedback to improve our products and services. If you have suggestions or concerns, please let us know at [feedback@brandkoreabd.com].

11. Privacy and Security

Our support team is committed to protecting your privacy. Please review our Privacy Policy for information on how we handle your personal data.

12. Changes to Support Policy

We reserve the right to update or modify this support policy at any time. Changes will be effective upon posting on the website.

13. Contact Us

If you have any questions about our support policy, please contact us at [contact@brandkoreabd.com].