Return Policy Page

Return Policy for Brand Korea Bangladesh

Last Updated: 02Nov2023

1. Overview

At Brand Korea Bangladesh, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return policy to ensure your shopping experience is as smooth as possible.

2. Eligibility for Returns

• To be eligible for a return, the item must be unused and in the same condition as received.
• The return must be initiated within [number of days, 7 days] from the date of delivery.

3. Items Excluded from Returns

Certain items are not eligible for return, including:

• Personalized or customized items.
• Perishable goods.

4. Return Process

To initiate a return:

• Contact our customer support at [[email protected]] within the specified return period.
• Provide your order number, a detailed reason for the return, and any supporting documentation or images.

5. Return Shipping

Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to the original method of payment.
• Please allow [10-15 business days] for the refund to reflect in your account.

7. Exchanges

If you need to exchange an item for a different size or color, please contact our customer support for assistance.

8. Damaged or Defective Items

Check Your Product in front of the Delivery Man, if you receive a damaged or defective item, please contact us through Delivery Man or By self immediately, We will arrange for a replacement or refund.

9. Contact Us

If you have any questions about our return policy, please contact our customer support at [[email protected]].