Return Policy for Brand Korea Bangladesh
Last Updated: 02Nov2023
At Brand Korea Bangladesh, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return policy to ensure your shopping experience is as smooth as possible.
2. Eligibility for Returns
- To be eligible for a return, the item must be unused and in the same condition as received.
- The return must be initiated within [number of days, 7 days] from the date of delivery.
3. Items Excluded from Returns
Certain items are not eligible for return, including:
- Personalized or customized items.
- Perishable goods.
4. Return Process
To initiate a return:
- Contact our customer support at [[email protected]] within the specified return period.
- Provide your order number, a detailed reason for the return, and any supporting documentation or images.
5. Return Shipping
Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part.
6. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original method of payment.
- Please allow [10-15 business days] for the refund to reflect in your account.
If you need to exchange an item for a different size or color, please contact our customer support for assistance.
8. Damaged or Defective Items
Check Your Product in front of the Delivery Man, if you receive a damaged or defective item, please contact us through Delivery Man or By self immediately, We will arrange for a replacement or refund.
9. Contact Us
If you have any questions about our return policy, please contact our customer support at [[email protected]].